Man with Van North Woolwich Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van North Woolwich provides removal, collection, delivery and related services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions.
References to we, us or our mean Man with Van North Woolwich. References to you or your mean the customer who books or uses our services, whether as an individual, business, landlord, tenant or other organisation.
1. Scope of Services
1.1 We provide man and van services, including household removals, small office moves, furniture transport, collection and delivery of items, and related loading and unloading services within our operating area and across the UK, subject to availability.
1.2 Unless expressly agreed in writing, our services do not include professional packing, disassembly or reassembly of complex items, plumbing or electrical disconnection, or the installation of appliances or fixtures.
1.3 Any indication of service times, dates, or durations is an estimate only and is not guaranteed, although we will use reasonable care and skill to meet agreed arrangements.
2. Booking Process
2.1 You may request a quotation by providing accurate details of the services required, including collection and delivery addresses, access details, the nature and quantity of items, and any special requirements.
2.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, we may adjust the price or, if necessary, decline to carry out part or all of the job on arrival.
2.3 A booking is only confirmed when we have accepted your request and you have agreed to the quoted price and any applicable terms relating to deposits or prepayments. We reserve the right to refuse any booking at our discretion.
2.4 You are responsible for ensuring that someone with authority is present at the collection and delivery addresses to instruct our staff, confirm the items to be moved, and sign any job records or delivery notes.
3. Access, Parking and Your Responsibilities
3.1 You must ensure that adequate access is available at all collection and delivery locations, including suitable parking for the vehicle, clear hallways, staircases and lifts, and safe access routes for our staff.
3.2 You are responsible for arranging and paying for any parking permits, dispensations or restrictions suspensions required for our vehicle, unless we have expressly agreed otherwise in writing.
3.3 If access is restricted, unsafe, or not as described at the time of booking, we may charge additional fees for extra time, additional labour, or alternative arrangements, or we may decline to carry out the work in whole or in part.
3.4 You must ensure that all items to be moved are properly packed, secured and ready for transport, unless we have agreed to provide packing services. Fragile or valuable items should be appropriately protected and clearly identified to our staff.
4. Payment Terms
4.1 Prices may be quoted on an hourly rate, a fixed fee, or a combination of both, depending on the nature of the job. Any minimum charge period will be explained at the time of booking.
4.2 Unless otherwise agreed in writing, payment is due immediately on completion of the job. We may, at our discretion, require full or partial payment in advance, particularly for larger moves or long-distance journeys.
4.3 We may accept various methods of payment such as cash, card payment or bank transfer, subject to availability at the time of booking. We do not accept payment by cheque unless expressly agreed in advance.
4.4 If payment is not received when due, we may charge interest on overdue sums at the applicable statutory rate until payment is made in full, and we reserve the right to withhold delivery of items until all outstanding sums are settled.
4.5 All prices are quoted in pounds sterling and are inclusive or exclusive of any applicable taxes as stated in the quotation or invoice.
5. Deposits, Cancellations and Amendments
5.1 We may request a deposit or prepayment to secure your booking. Any deposit requirements will be communicated to you before confirming the booking.
5.2 If you wish to cancel or change your booking, you must notify us as early as possible. The following cancellation terms will generally apply, unless otherwise stated in writing:
a. Cancellations made more than 48 hours before the agreed start time: any deposit paid may be refunded or transferred, subject to a reasonable administration charge at our discretion.
b. Cancellations made within 24 to 48 hours of the agreed start time: we may retain part or all of any deposit or charge up to 50 percent of the estimated job value.
c. Cancellations made less than 24 hours before the agreed start time, or failure to be present when our staff arrive: we may charge up to 100 percent of the quoted job value or a minimum call-out fee, whichever is greater.
5.3 If you request a significant change to the job details, such as additional addresses, substantially more items, or different dates or times, we may need to revise the quotation. We are not obliged to accommodate changes, and if we cannot agree revised terms the booking may be treated as cancelled by you.
5.4 We reserve the right to cancel or postpone a booking for reasons beyond our reasonable control, including severe weather, vehicle breakdown, illness, accidents, road closures, or safety concerns. In such cases we will, where possible, offer an alternative date or a refund of any prepayment, but we will not be liable for indirect or consequential losses arising from the cancellation.
6. Items We Cannot Transport
6.1 We do not carry, and you must not present for removal or transport, any of the following prohibited items:
a. Illegal goods, stolen property or items the possession of which is prohibited by law.
b. Explosives, firearms, ammunition or weapons of any kind.
c. Flammable, corrosive, toxic or hazardous materials, including gas cylinders, fuel, chemicals and paints, unless explicitly agreed and suitably packaged.
d. Cash, precious metals, jewellery, watches, furs or other very high value items, unless we have expressly agreed in writing and you have made special insurance arrangements.
e. Perishable goods, live animals or plants, unless we have expressly agreed and appropriate conditions are provided.
6.2 If prohibited items are discovered, we may remove them from the vehicle or refuse to carry them. You will be responsible for any costs, fines or damages arising from your breach of this clause.
7. Waste, Disposal and Environmental Regulations
7.1 We are a removal and transport service and not a general waste carrier. We may agree to remove certain unwanted items, furniture or small quantities of waste as part of a move, provided this is discussed in advance.
7.2 Certain items may be classified as controlled waste and must only be transported and disposed of in accordance with applicable waste regulations. If such services are required, this must be agreed separately and may involve additional charges.
7.3 We do not collect or dispose of hazardous or specialist waste, including but not limited to chemicals, asbestos, medical waste, or electrical items requiring special processing, unless explicitly agreed in writing and arranged with licensed facilities.
7.4 You are responsible for ensuring that any items presented for disposal are lawfully yours to discard and do not breach environmental, landlord or local authority rules. You must not ask us to dispose of items illegally, by fly-tipping or by any method contrary to waste management regulations.
8. Your Duty of Care and Packing
8.1 You are responsible for properly packing and securing your belongings unless we have agreed to provide packing services. Boxes should be of suitable strength and weight, and fragile items should be wrapped and cushioned appropriately.
8.2 We are not responsible for damage arising from inadequate or improper packing carried out by you or by any person other than our staff acting under our direction.
8.3 You must clearly label any items that are fragile, require special handling, or must not be stacked. If you fail to do so, our liability for damage to such items may be limited or excluded.
8.4 You must remove or secure any loose parts, keys, cables or shelves and ensure that appliances are disconnected, drained and ready to move. We do not disconnect cookers, washing machines, dishwashers or other appliances unless explicitly agreed and performed at your own risk.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations and exclusions set out in these Terms and Conditions.
9.2 We will not be liable for loss or damage to any goods unless caused by our negligence or breach of contract. We are not liable for normal wear and tear, minor scuffs, or cosmetic damage that is reasonably incidental to moving, particularly where access is restricted.
9.3 Our liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, is limited to the lower of the cost of repair or the current market value of the item, subject to an overall cap per job which will be reasonable in relation to the job value.
9.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of income, loss of enjoyment, or loss arising from delays, missed appointments, or the inability to use any premises or items.
9.5 We are not liable for damage to goods packed by you or a third party, damage arising from inherent defects or pre-existing conditions in items, or damage resulting from your failure to comply with these Terms and Conditions.
9.6 If we are asked to assist with tasks outside our usual scope, such as disassembling furniture, handling particularly heavy or awkward items, or moving items through very tight spaces, you accept that there is an increased risk of damage. Our liability in such circumstances may be further limited where you have been advised of the risk and requested that we proceed.
9.7 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded under UK law.
10. Claims and Notification of Loss or Damage
10.1 You must inspect your goods as soon as reasonably practicable after the move or delivery. Any visible loss or damage should be reported to our staff at the time and recorded on any job sheet or delivery note if one is used.
10.2 Any claim for loss or damage must be notified to us in writing as soon as possible and in any event within a reasonable period after completion of the job. You should provide details of the item, the nature of the damage, and supporting evidence such as photographs and receipts where available.
10.3 Failure to notify us of a claim within a reasonable time may affect our ability to investigate and could reduce or extinguish any liability we may have.
11. Delays and Events Beyond Our Control
11.1 While we aim to arrive and complete work within agreed time windows, timings may be affected by traffic, accidents, road closures, adverse weather, vehicle issues or other factors beyond our reasonable control.
11.2 If we are delayed, we will take reasonable steps to inform you and provide an updated estimate. We will not be liable for losses arising from such delays, but we will still carry out the job or rearrange where reasonably possible.
11.3 If an event beyond our control makes it impossible or unsafe to continue, we may suspend or cancel the service. Any advance payments for uncompleted work may be refunded or credited at our discretion, taking into account any costs already incurred.
12. Insurance
12.1 We maintain insurance appropriate to our business activities. This may include cover for public liability and, where applicable, goods in transit, subject to policy terms, conditions and exclusions.
12.2 Our insurance is not a substitute for your own contents or business insurance. You are encouraged to arrange your own additional cover for high value or special items if required.
13. Customer Conduct and Health and Safety
13.1 You must treat our staff with respect and must not engage in abusive, threatening or discriminatory behaviour. We may suspend or terminate services immediately if our staff are subjected to such behaviour.
13.2 For health and safety reasons, you must not ask our staff to carry out tasks that are unsafe or likely to cause injury or damage, such as lifting items beyond safe manual handling limits or working in hazardous conditions.
13.3 Our staff may refuse to move any item which, in their reasonable opinion, cannot be moved safely or may cause damage to property or injury.
14. Privacy and Data Protection
14.1 We will collect and process personal information from you for the purposes of providing our services, managing bookings, handling payments and complying with legal obligations.
14.2 We will handle your data in accordance with applicable UK data protection laws. We will not sell your personal details to third parties. We may share necessary information with partners such as payment providers or insurers where required.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with our services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.
16.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
16.3 No failure or delay by us in exercising any right or remedy under these terms shall operate as a waiver of that right or remedy.
16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services, and supersede any prior discussions or representations not expressly incorporated herein.
