Terms and Conditions for Man With Van Northwoolwich

These terms and conditions set out the basis on which Man With Van Northwoolwich provides moving and transport services to customers in the UK. By making a booking, requesting a quotation, or allowing us to begin work, you agree to be bound by these terms. Please read them carefully before confirming any service. If anything is unclear, it is your responsibility to ask for clarification before the service begins.

In these terms, the words “we,” “us,” and “our” refer to the service provider, and “you” or “customer” refers to the person, business, or organisation booking the service. These terms apply to all domestic and commercial work, including local moves, furniture transport, courier-style collections, and related labour-only services where agreed in advance.

We reserve the right to update these terms from time to time. The version in force at the time of your booking will apply unless a change is required by law. Any variation agreed between us and you must be confirmed in writing or in another durable form, such as email or text message, before it becomes binding.

1. Booking Process

A booking is only confirmed when we have accepted your request and you have received a booking confirmation. A quotation or estimate is not, by itself, a confirmed booking. We may ask for details including the pickup and delivery addresses, access conditions, item descriptions, number of movers required, parking arrangements, and preferred dates or time windows. Accurate information helps us provide a correct price and suitable vehicle allocation.

You must ensure that all information supplied at the time of booking is complete and true to the best of your knowledge. This includes the size, weight, fragility, and quantity of items, as well as any restrictions such as stairs, lift access, narrow entrances, loading distances, or special handling requirements. If the service differs from the description provided, we may revise the price, adjust the vehicle, delay the job, or refuse to proceed if it is unsafe or impractical to do so.

Where a booking is made for a specific time, we will aim to arrive within the agreed time window, but exact arrival times may vary due to traffic, weather, previous jobs running over, parking issues, or circumstances beyond our control. Any time stated is an estimate unless we expressly confirm a guaranteed time in writing. We will use reasonable efforts to keep you informed of delays.

Changes to the Booking

If you need to change the date, time, route, load size, or service scope, you should notify us as soon as possible. We will consider reasonable requests, but changes are subject to availability and may affect the quoted price. If additional labour, waiting time, storage, packaging, or fuel is required, extra charges may apply. We are not obliged to honour a quotation if the booking details have materially changed.

2. Prices and Payments

Our prices may be provided as a fixed price, hourly rate, or a combination of both. Any quotation is based on the information you supply and may be revised if the actual service differs materially from the original description. Unless stated otherwise, prices are exclusive of VAT where VAT is applicable. Any estimate is valid only for the period stated in the quote or, if no period is stated, for a reasonable time depending on the circumstances.

Payment is due in accordance with the terms set out in your booking confirmation. In many cases, payment must be made on completion of the service on the same day, unless a different arrangement has been agreed in writing beforehand. We may require a deposit or part payment in advance to secure a booking, especially for larger jobs, weekend work, urgent bookings, or services requiring equipment, additional staff, or reserved vehicle time.

Accepted payment methods may include bank transfer, debit card, credit card, or other methods that we specify from time to time. Cash payments may be accepted only if agreed in advance. You must ensure payment is made in full without deduction or set-off unless required by law. If payment is overdue, we may charge reasonable interest and costs as permitted under applicable UK law.

Additional Charges

Extra charges may arise if there are delays outside our control, repeated aborted delivery attempts, unusual access conditions, parking fines caused by inadequate arrangements at the collection or delivery point, or if we are asked to carry items not declared in advance. If our team is required to wait because the property is not ready, access is blocked, or the customer is absent, waiting time may be charged at our stated rate. The customer is responsible for providing accurate loading and unloading information.

3. Cancellations and Amendments

You may cancel or amend a booking by giving us notice as soon as possible. Cancellation rights and any applicable charges depend on the notice period before the scheduled service date and the nature of the booking. If you cancel at short notice, we may charge a cancellation fee to cover lost time, administrative costs, vehicle allocation, and staff scheduling. Where a deposit has been paid, it may be retained in whole or in part if the cancellation is made outside the permitted notice period.

We may cancel or reschedule a booking if circumstances arise that make performance impossible, unsafe, unlawful, or commercially unreasonable. This may include severe weather, road closures, vehicle failure, staff illness, force majeure events, or non-payment of required deposits. If we cancel for reasons within our control, we will offer a new date or refund sums paid for the affected service, subject to any work already carried out.

If the customer is not present at the agreed time, or if access is not available and the service cannot proceed, the job may be treated as a late cancellation or failed attendance. In such cases, we may charge for wasted travel, waiting time, or the full booked amount where appropriate and lawful. It is your responsibility to make sure the property, keys, access routes, parking, and permissions are arranged in advance.

4. Customer Responsibilities

You must ensure that all items are properly packed, unless packing has been specifically agreed as part of the service. Fragile or valuable items should be protected using suitable materials and should be declared beforehand. We are entitled to assume that items handed to us are safe to carry in the ordinary course of a moving service unless you tell us otherwise. If you require special handling, you must notify us before the work begins.

You are responsible for removing or securing any loose items, disconnecting appliances where required, and ensuring that plants, liquids, hazardous goods, or prohibited materials are not included in the load unless we have agreed in writing to transport them. You must also obtain any necessary permissions, permits, or consents needed for access, parking, loading, or unloading. If delays or penalties occur because of missing permissions, you remain responsible for the resulting costs.

Where our team is asked to move items through tight spaces, stairs, shared areas, or properties with restricted access, you must inform us of all relevant conditions. We may refuse to move items that are too large, too heavy, unsafe, or likely to cause damage to property or injury to persons. Our decision on safety and practicality is final at the time of the job.

5. Liability and Damage

We will exercise reasonable care and skill in carrying out the service. However, except where prohibited by law, our liability is limited to direct loss or damage caused by our negligence or breach of contract. We are not liable for indirect loss, loss of profit, loss of business, loss of opportunity, or consequential damage. This limitation applies to the fullest extent permitted by UK law.

We are not responsible for damage resulting from pre-existing faults, poor assembly, inadequate packing, hidden defects, structural weaknesses, or items that are already unstable or damaged before we handle them. Where you ask us to move items that are not suitably protected, boxed, or wrapped, you accept the risk reasonably associated with such items unless the damage is caused by our negligence.

Claims for damage or loss must be reported to us as soon as reasonably possible after the service and, in any event, within a reasonable period. You should provide clear details, photographs where possible, and evidence of the item’s condition and value. We may inspect the item and request further information before deciding whether any claim is valid. Failure to report damage promptly may affect our ability to investigate the matter properly.

Insurance

We may hold insurance appropriate to the service we provide, but insurance does not create liability where none otherwise exists. Cover may be subject to exclusions, limits, and conditions imposed by the insurer. Items of exceptionally high value, sentimental value, or special importance should be declared before the booking so that you can consider whether additional protection or alternative arrangements are needed. You remain responsible for taking out your own insurance where appropriate.

6. Waste, Disposal, and Environmental Compliance

If the service includes disposal, clearance, or removal of unwanted items, both parties must comply with applicable UK waste regulations. We will only remove waste that has been agreed in advance and described accurately. It is your responsibility to tell us whether items are ordinary household waste, recyclable materials, reusable furniture, electrical goods, or any item that may require specialist treatment or disposal.

We do not accept hazardous waste unless expressly agreed and lawfully permitted. Hazardous waste may include chemicals, asbestos, paint tins containing liquid residue, solvents, oils, batteries, gas bottles, medical waste, sharp clinical waste, and similar materials. You must not conceal prohibited materials within general loads. If prohibited waste is found after loading has begun, we may stop the job, refuse transportation, or charge additional costs arising from lawful handling and return.

Where waste transfer documentation, licences, or records are required by law, the parties will cooperate to ensure compliance. We may require you to confirm the nature of the waste and its source. You acknowledge that you remain responsible for declaring any item that may impose a duty of care obligation, recycling requirement, or specialist disposal requirement. If incorrect information is supplied, you may be liable for fines, charges, or losses caused by the misdescription.

We aim to dispose of waste responsibly and in line with applicable environmental standards. Where possible, items may be reused, recycled, or sent to appropriate facilities, subject to legal and practical requirements. You authorise us to take reasonable steps consistent with the agreed service, provided those steps comply with the law and do not exceed the scope of the booking.

7. Access, Parking, and Site Conditions

You are responsible for arranging reasonable access to the pickup and delivery locations. This includes ensuring that loading areas are available and that parking restrictions are understood in advance. Any charges, penalties, or enforcement costs arising from inadequate parking arrangements, blocked access, or failure to secure necessary permissions are your responsibility unless caused by our negligence.

If access conditions are unsafe or materially different from what was disclosed, we may suspend the service until the issue is resolved or may decline to proceed. Examples include blocked stairwells, non-functioning lifts, unstable flooring, unsuitable loading bays, or unsafe weather conditions. In such cases, the price may be revised to reflect additional time, labour, or risk, and we may charge for any waiting time already incurred.

It is your responsibility to ensure that both the collection and delivery premises are ready for the move. Items should be disconnected, packaged, labelled, and accessible when our team arrives, unless other arrangements were agreed. Delays caused by unprepared premises may result in extra charges or rescheduling at our discretion.

8. Force Majeure and Service Interruptions

We are not liable for any failure or delay in performing the service where the failure or delay is caused by events beyond our reasonable control. These may include extreme weather, accidents, breakdowns, industrial action, civil disturbances, fire, flood, pandemics, government restrictions, or transport disruptions. If a force majeure event occurs, we will use reasonable efforts to resume or rearrange the service as soon as practical.

If an interruption means the service cannot be completed on the planned day, we may agree a revised schedule with you. Any fees already earned for work completed remain payable. We will not be responsible for losses that arise solely because an event outside our control prevented completion, provided we took reasonable steps to limit the impact.

9. Complaints and Dispute Resolution

If you have a complaint, you should raise it as soon as possible after the issue arises and provide enough detail for us to investigate. We will review the matter in good faith and aim to respond within a reasonable period. Where appropriate, we may request photographs, item descriptions, job records, or other evidence to assess the complaint fairly.

Both parties agree to attempt to resolve disputes amicably before starting formal proceedings. This may include a review of the booking details, payment records, and any relevant communications. Nothing in these terms prevents either party from seeking urgent legal relief where necessary. Any failure to enforce a right on one occasion does not waive that right for future occasions.

10. General Legal Terms

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No third party has any right to enforce any part of these terms unless such right is expressly granted by law. These terms, together with your booking confirmation and any written amendments, form the entire agreement between the parties concerning the service.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law. Any notice given under these terms should be in writing unless we agree otherwise. The headings are for convenience only and do not affect interpretation.

The service is intended for lawful use only. You must not ask us to handle stolen, illegal, dangerous, or prohibited goods, or to take part in any unlawful conduct. We may refuse to carry out any instruction that we reasonably believe would breach the law, create a safety risk, or expose us to regulatory action.

11. Governing Law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where the law allows a consumer to bring proceedings in another competent UK jurisdiction. By booking a service with us, you acknowledge that you have read, understood, and agreed to these terms.